Mike C.
After four years of having the Saltwater Marine crew work on our boat, I can honestly say that I've never had a better service experience. They do what you ask in a pleasant, timely, and reasonably priced manner, and won't hesitate to call if anything unexpected arises. They have earned a rare 'highest recommendation' rating from me!
Charles
We stopped in to look at a Key West boat today and Joel was extremely helpful with a boat loud of knowledge. Also, they have an awesome selection to pick from as well. Hopefully we will buy our first boat here.
sam C.
We had a bearing blow out on our boat trailer while we were at Ft. Fisher. It literally blew out right in front of Salt Water Marine at 10pm. We coasted into the parking lot and had to let the boat sit overnight. We were at Salt Water as soon as they opened the next morning and asked them if they could take care of our emergency situation, because we were heading back to Raleigh that day and needed it done ASAP. They took it in immediately and had us back on the road within a couple of hours. We couldn't have asked for anything more. The price was right as well!!!!! If they treated us like that when they could have gouged us on price or said too bad, wait until we have a day available, then I would say they will treat you with respect and follow the Golden Rule. If I could give them 10 stars I would because they saved the day for us in a big way.
Jesse M.
I’ve had my Suzuki 90 serviced there for the last three years. They are always prompt and professional. Nothing is cheap these days but prices are competitive and you pay for what you get.
Richard C.
I have been a customer for 20 plus years. The service has consistently been top notch. I purchased a used boat recently. I was given professional advice allowing me to choose the right boat for my family. The inspection and necessary maintenance was done in a timely, cost effective manner. Excellent customer service from all of the staff from the beginning to the end. Thank you!
Alex B.
Saltwater Marine does all the right things! Had an amazing experience working with Jodie and her team. Could not recommend them enough. Wish I can give 6 stars!
Keith T.
I recently had an issue with my Yamaha 150 and needed a major repair. Come to find out the motor had just ran out of warranty within the last few months. Jodie and Shawn both went above and beyond with this repair and obtaining assistance with Yamaha. With their efforts, Yamaha agreed to help using their good will program. I was very pleased with the outcome and cannot say enough to express my gratitude with the wonderful folks at Saltwater Marine!!! Thank y'all so much,Keith
Stowe B.
The cool folks at Saltwater have been expertly maintaining and updating my classic ‘91 Boston Whaler Montauk 17 for many years. Many neighbors and friends in the Myrtle Grove area feel the same. Thanks y’all!
Raymond H.
Can't say enough about Jodie Knopf, General Manager. She was outstanding and helpful in explaining what needed to be done and options. I have had work done at other marine shops and freelance boat mechanics but Saltwater Marine by far is the BEST. There is no doubt they will be my goto shop for any of my boat work. Also kudos to Derek for all his help.
Peter L. V.
We recently purchased a Key West DFS 239 from Saltwater Marine and want to commend Joel, Jodi and their service team for an overall great experience during our purchase and initial support process. We were new to Key West boats and Yamaha motors. During the purchase, Jodi was extremely helpful and supportive with quick response and timely information. For our initial service needs, Joel made sure we were cared for quickly and precisely. Thank you all for a great experience. We highly recommend Saltwater Marine for their products and services.
Darius G.
Friendly , professional, great communication, timely service priced fairly.
John P.
Excellent place for all things Yamaha. Great service and parts department. Saltwater will have you back on the water before the other guys can even get you in the shop.
Steve B.
Just had a 1st Class install of the 87" Terrova on my Grady White 273 Chase!! Joel, Drew and Chuck did an amazing job and highly recommended them for any of your boating needs!!
Dean G.
I’ve been using these guys for a couple of years and have had great experiences. Recently and of no fault of their own, I ran into an issue with a part they put on my motor. I can tell you from that experience they were completely fair, honest, full of communication and explanation, and did not rush me away, but worked with me and helped me. It’s obvious they try and take care of their customers and gain them for life. And I’m referring to the service desk as well as the friendly mechanics! Thanks guys!
Edward B.
The owner and all the employees are very knowledgeable and very polite and I would recommend anyone to take their boat to get service there top quality mechanics
Thomas E.
The team at Salt Water Marine always make sure I get the right parts for my outboard.
MATT F.
These folks are awesome! They take good care of me, and any time my 30ft boat with twin 250 Suzuki motors need anything they get it done in a jiffy. I would recommend if you're interested in buying a boat or maintenance on a boat to give them a call...
David D.
Always a first class experience with the team at Saltwater Marine. From purchase to service, we have been very happy with the professionalism and quality work.
Boris M.
Outstanding service. I felt in good hands and confident that they are not trying to rip me off. Very honest people. Did everything they said will do prior purchase and made sure I was leaving happy and safely. Took the time to show me the simple maintanace that I feel comfortable doing. Left happy and still happy with my purchase. Thank you for being a good business!
Blake C.
I was looking to purchase another boat and I reached out to Saltwater Marine and talked to Jodie about what I was looking for. Jodie was straight forward and answered all my questions without hesitation and also the details of the purchase. I stopped in on February 4th and Jodie had everything ready to go and I was done in under an hour! Joel went over the boat with me and just as Jodie he answered all my questions and also made recommendations on the scheduled maintenance. I couldn't ask for a smoother transaction with great people. I'm in sales so I know what good customer service is and they're top notch!
Robert R.
I would highly recommend Saltwater Marine. They were great to work with.
Tim G.
Outstanding service!! Made everything simple for this first time boat owner.
steve K.
There's a reason I bring my boat down to Carolina Beach for service... These folks are great... they pay attention to detail...and if there's a problem after you leave, they jump on it right away. HIGHLY RECOMMEND!
Daniel M.
This shop is one of the best in Wilmington. They do a great job and stand behind their work.
Alex G.
I got into a bit of a bind last Saturday at the Carolina beach boat ramp. I realized I needed a new trailer hub after it was too late. A guy at the ramp told me about Saltwater Marine and how he’d been helped there in the past. I was able to pull my trailer to the shop, and the staff kindly let me replace the bad hub right outside (I wasn’t making it any farther without a replacement). One of the employees, Ryan, was especially helpful and gave my pointers when I needed them. I cannot say enough how thankful I am that Ryan and the rest of the Saltwater Marine team was kind enough to help me out when I needed it most.
Ben M.
After going to a couple of different marine mechanics these guys are by far the most detail oriented when it comes to any kind of maintenance as well as the best at communication and dependability. As a charter captain they will have my business for a very long time
Von H.
We have tried numerous marine mechanics over the years and have found it was like playing a game of roulette, which is nerve wrecking. I'm more than satisfied with the service we have received from Joel, Jodie, Ryan and all the fine folks at Saltwater Marine in Wilmington NC.Everyone we have referred to them, has had nothing but great things to say about their experiences. If you're a boat owner and want someone who is truthful,precise and will exceed your expectations, you will not go wrong with Saltwater Marine.
mj B.
Great service, excellent communication, and fast turn around. I wish other local Suzuki dealers were like Saltwater marine.
A C
Joel and his team are top notch. I had an unfortunate demise to my boat engine and had to re-power. Joel and his team did a great job of taking care of us quickly and were very thorough on everything at time of delivery. Their shop and showroom are immaculate and everyone was so professional! I was not pressured in any way, they explained all the options and allowed me time to make the best decision for me. I could not be more happy with the entire process (other than having to get a new engine). I would highly recommend them for any of your boating/ repair needs!
Ted C.
Jodi knows what she's talking about at the parts counter. Thanks for good advice as always.
troy W.
They do great work, and communicate clearly.Service and repairs, this is the place for my boat.
Greg S.
Bought my Pioneer/Suzuki from a dealer on market street and they screwed up the NMEA install along with a host of other issues. Donny sorted it all out and dressed up the sloppy wiring job. I will never take my boat anywhere else.They also had previously done a great job fixing up an old trailer...new leaf springs, bunk brackets etc. Just great service.Added 6/10/19: They just finished doing a compression test and repairing some wiring on and older motor of mine. The yard was packed when I dropped it off and they still knocked it out in about a week and a half, and at a very fair rate.
Bryan C.
Super nice people place is clean and well kept.. bottom painted the Mako and it looks great!
fred G.
Had new 250 installed and some other misc things done and had boat back within a week.
Ryan G.
Professionalism at it's best! Super clean lot and dealership. Staff members are very knowledgeable and experienced.
Eric W.
Genuine people, affordable price and superior customer service. They replaced multiple parts on my outboard and had it back to me within three days of dropping it off. I won't spend my money at any other shop in Wilmington!
Chris H.
3 days to put on new leaf springs on the boat trailer. other places quoted 2-3 weeks. They have earned my business
Sean H
Seamless process. Ended up needing entire new steering for my 05 Edgewater CC.. Quoted & completed in less than a week despite there busy season. Total bill was less than quoted! Great experience - extremely professional & I know they will stand by work. Very Happy!!!
Dev G.
Joel and Jodie are absolutely wonderful!! We had such a pleasant experience dealing with them. They are honest and upfront about all the details of our new motor and always happy to answer our questions. We give them more than 5 stars!! If you are looking for a new motor or servicing for your existing motor, this is the place to go. We found them while vacationing in Carolina Beach and came back from Virginia to get our new motor.
Brian R.
Jodie provides exceptional customer service both during and after the sale, that's tough to find these days. The entire staff is knowledgeable and they offer the best prices around!!!
Josh G.
As a first time boat owner it can be a little overwhelming trying to diagnose issues with a boat. I have a 2013 Sea Fox with a Yamaha 150 4 stroke that I purchased last year. Since the motor was still under an extended warranty I needed to find an authorized Yamaha dealer. Fortunately for me I found Saltwater Marine. Jodie and the folks at Saltwater have been NOTHING but wonderful. They have provided excellent customer service, on time diagnostics, all at very reasonable pricing. Just recently I had an issue with my motor shutting down and going into "safe mode". I called and had them take a look...come to find out there was a slow oil leak that was causing the sensor to go off and put the motor into safe mode. Since they had looked at the motor back in March they took full responsibility in that either it was a faulty drain plug or something could have been over tightened...either way they took ownership and did not charge me a dime. However, they could have come up with a whole host of issues they could have told me it was and I would have never known. Due to there honesty and integrity not only in this instance but my dealings before I would recommend Saltwater Marine to anyone. Thank you Jodie and team for making my experiences with boat ownership wonderful.
Dan G.
I drove past Saltwater Marine a thousand times before ever stopping to look at their boats. As a former boat salesman that worked for the largest marine dealership network in the country, I was jaded in to thinking that a quality boat buying experience was best delivered by the larger dealerships. After all, I had sold and delivered a lot of boats to new and seasoned boaters. I was wrong. After meeting Joel, Gabby and Jodi, it was very clear that they their entire team was completely dedicated to selling high quality boats and backing them up with outstanding service. Taking delivery of my boat was a flawless process. There was no "punch list" to address after I took it. The boat was perfect due to the SM team QC process BEFORE I got it.Over the year + of ownership, I have contacted Joel and Jodi several times with questions and requests. They are extremely responsive, and work quickly to address any service needs. They are rated the #1 Yamaha service center in the area for a reason. The techs call me after visiting my boat to give an update of any findings and recommendations. They are timely, accountable and reasonable.I have and will continue to highly recommend Saltwater Marine to anyone looking for a new/used boat or just needing service. They make sure you spend your time out on the water and not waiting for the service at the dcck!
Stephen O.
Salt water marine has been great repairing my Carolina Skiff 198DLV. I live and own a business in the area and it is very convenient to drop off. Thanks Team
Total Tech A.
I took my 2006 23' McKee Craft with twin 2013 175 Suzuki motor in two weeks ago for them to diagnose and fix a weird problem I was having with my port motor and NEMA 2000 gauges not displaying the RPMs and the small gauge not displaying my fuel level. I also have a Garmin 4208 and new Garmin 7612 that is networked into the NEMA guage clusters. This means that Suzuki doesn't want other manufactures plug n play with their electronics (even though Suzuki guages that I have NEMA 2000 are made by Lowrance and that Garmin can interface with any NEMA 2000) So, after a long conversation with Donnie we determined that the gauges needed to have all the firmware updated to the latest versions. A day was spent doing this and decided to overnight two new interface cables along with correcting the wiring harnesses that was previously installed by another shop located under the helm with the correct splicing and connection points while making sure all of the black T's were installed properly which also may have caused a short somewhere from vibrations. The morning after the new interface cables arrived I received a phone call from Donnie telling me that all problems have been resolved! This was amazing news after having so many un-knows with so many different equipment manufactures integrated together. I was then going to purchase all of my motor servicing equipment from them and do the service myself. I quickly realized to have Donnie and his team preform this service while at the shop given the professionalism that was demonstrated while fixing the original issue for bringing the boat in. All in all the Saltwater Marine Team was a pleasure to work with. From the initial conversation with Gabrielle then Jody to Donnie and his team. I have now found a locally owned place to bring all of my marine issues to be resolved in a fast and professional manor. Thank you Saltwater Marine!
